Country Bumpkin Shipping & Returns
Returns Policy
We hope that you are very happy with your purchase but appreciate you may wish to return it for a refund or exchange.
For all returns, please email [email protected] with details of your purchase and reasons for your return. You must notify us within 14 days of receiving your item(s) that you wish to cancel the order. You have another 14 days to return the goods once you've told us. All returns must be sent to us and received at the specified address in an unused condition in the original packaging within 28 days of purchase.
No returns will be accepted after 14 days. Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging as failure to do so may result in us being unable to refund you. We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card / bank account. If you did not receive a returns form with your order please print a new form. Any items returned without a returns form or order number may not be refunded.
If your item has been: lost or damaged in transit, is incorrect, or has arrived faulty, then please get in touch immediately (or within 48 hours of receipt of goods). We will then arrange the best course of action to take. In all the above instances, any costs incurred in returning items will be fully reimbursed.
We recommend that you use a signed for service, via a reputable courier, such as Royal Mail for smaller items and Parcelforce for larger items, with adequate insurance to cover the value of the item. To facilitate a speedy refund or replacement, please include a copy of your receipt and state the reason for the return. Return postage costs will not be reimbursed.
Notification of faults must be given in writing accompanied with photographs (where applicable) to Country Bumpkin.
Please send photographs to [email protected] and our customer service team will review the product and if the product is within its six month manufacturing warranty and is deemed to be a manufacturing fault will liaise with you to rectify the issue and arrange your preferred course of action.
Personalised items are sadly non-refundable and non-exchangeable.
If you would like to discuss the exchange or return of any item, or have any further queries, then please contact us on returns@country-bumpkin.co.uk
Your statutory rights are not affected by the above Terms and Conditions.
For all returns, please email [email protected] with details of your purchase and reasons for your return. You must notify us within 14 days of receiving your item(s) that you wish to cancel the order. You have another 14 days to return the goods once you've told us. All returns must be sent to us and received at the specified address in an unused condition in the original packaging within 28 days of purchase.
No returns will be accepted after 14 days. Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging as failure to do so may result in us being unable to refund you. We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card / bank account. If you did not receive a returns form with your order please print a new form. Any items returned without a returns form or order number may not be refunded.
If your item has been: lost or damaged in transit, is incorrect, or has arrived faulty, then please get in touch immediately (or within 48 hours of receipt of goods). We will then arrange the best course of action to take. In all the above instances, any costs incurred in returning items will be fully reimbursed.
We recommend that you use a signed for service, via a reputable courier, such as Royal Mail for smaller items and Parcelforce for larger items, with adequate insurance to cover the value of the item. To facilitate a speedy refund or replacement, please include a copy of your receipt and state the reason for the return. Return postage costs will not be reimbursed.
Notification of faults must be given in writing accompanied with photographs (where applicable) to Country Bumpkin.
Please send photographs to [email protected] and our customer service team will review the product and if the product is within its six month manufacturing warranty and is deemed to be a manufacturing fault will liaise with you to rectify the issue and arrange your preferred course of action.
Personalised items are sadly non-refundable and non-exchangeable.
If you would like to discuss the exchange or return of any item, or have any further queries, then please contact us on returns@country-bumpkin.co.uk
Your statutory rights are not affected by the above Terms and Conditions.
